Guest Blog: Why Customer Experience Training Matters
Today’s post is from Bruce Temkin, a long-time client at Illumina Interactive. His company, the Temkin Group, helps many of the world’s largest organizations improve their customer experience. Through their research of leading trends and best practices, they advise and train companies by driving change across organizations,…
Mind Mapping for Better Instructional Design
What if there was a better way? Posted by Jean Marrapodi on Thu, 07/12/2018 – 10:36 Have you ever sat before a project that seemed too big to conquer? An event to plan? A committee with more ideas than action? A massive collection of content that you…
Guest Blog: Lessons from a Nationwide News Story
In early April of this year, an incident of racial bias at a Starbucks store became a nationwide news story that resulted in many companies around the country looking at the issue even more closely than before. At Illumina Interactive we were particularly attuned to…
The Top 5 Causes for Delays in eLearning Course Development, and How to Crush Them
Can You Relate? Posted by Jim Adelson on Mon, 06/04/2018 – 16:35 We’ve all been there. Working on creating new courses, knowing how much they’ll help learners, only to see benefits diminish and enthusiasm wane as the development gets delayed. Not only that, when course development takes…
Better eLearning: Lessons From Marketing
At Illumina Interactive, we’re always learning and on the hunt for new ideas. One of the ways we do that is to leverage the talented people in our personal learning network who we’ve met over the years. One of those people is Mike Taylor, one of our favorite…
You’ve Never Had a Blueberry Muffin?
It was a gloomy, gray February morning at Training 2018 in Atlanta. Michael Getz, our President and Founder, and I were in the final minutes before the kickoff of our Rubrics 101 workshop. We’d carefully crafted our handouts and our slides to provide a good…
Building eLearning: Behind the Scenes with Instructional Design
Last fall we began our backstage tour of Illumina’s process for creating eLearning. We’ve looked at Project Management, Graphic Design, Quality Assurance, and Development to learn what it takes to create a world-class look and feel for eLearning. Our series wouldn’t be complete if we didn’t catch up with our…
Building eLearning: Behind the Scenes with eLearning Development
In our ongoing series looking behind the scenes of building eLearning, we’ve explored project management, graphic design and quality assurance. We also introduced you to the infographic of our team approach to content creation. This month, we’re going to look at eLearning development, and the work the developers do…
Is Flash Really Dead??? And What’s a Learning Department to Do About It?
It’s now more than seven years since Steve Jobs made the case that Flash was an outdated web technology and would not be supported on Apple iOS devices. Over the past year, companies like Google, Facebook and others have begun blocking Flash from their browsers…
Building eLearning: Behind the Scenes with Project Management
This fall we’ve been touring the flip side of Illumina’s work, meeting the members of the team it takes to create world-class elearning. We introduced you to an infographic of our team approach to elearning courseware creation, and have already introduced you to John Scarano,…