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Temkin Group:

Customer Experience Online Learning Portal and eLearning Modules

The Challenge:

Leading customer experience (CX) experts, Temkin Group, approached Illumina Interactive to help realize a series of cutting-edge e-learning modules to bring their instructor-led and virtual classroom courses to a much larger audience, and to create an online platform that would allow Temkin Group to deliver training to corporations as well as individuals.

The Solution:

Illumina worked with Temkin Group to develop the initial e-learning curriculum and to produce the first modules in what will become a large series of offerings. Further, Illumina designed and developed a complete Moodle-based multi-tenancy online learning portal that allows for secure co-branded areas where learning journeys can be delivered to organizations and their CX teams, and where e-commerce features allow individuals to purchase customized learning journeys.

Client

Temkin Group

What our clients say about us

“They are quick to understand and adapt as the specs have evolved over time. Being flexible and responsive is a huge benefit. Because a lot of clients don’t know what they need at the outset, the Illumina team is good at co-creating that solution and making informative recommendations.”

 

Rebecca Jackson Stoeckle
Deputy Center Director, Center for Research on High Risk Behavior Health and Human Development Division, Education Development Center

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