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Boston Scientific:

Microlearning White Board Animation for Complaint Management Process

The Challenge:

Boston Scientific’s Endoscopy Division wanted a fast-paced, animated video for its staff on the complaint reporting and handling requirements of the US Food and Drug Administration (FDA) as well as the related components of BSC’s own Quality Management System. Not only that, Boston Scientific looked to make this information available very quickly.

The Solution:

Illumina produced a seven-minute whiteboard animation, folding in Boston Scientific’s specific complaint reporting and monitoring system forms and processes, to meet the need. The fast-paced animated drawing style helps sustain learner engagement. Illumina completed the entire project, including animation design, graphic production, audio incorporation, and review/revisions, in under three weeks. This is an example of effective micro-learning, in this case accomplished through micro-development.

Client

Boston Scientific

What our clients say about us

“They are quick to understand and adapt as the specs have evolved over time. Being flexible and responsive is a huge benefit. Because a lot of clients don’t know what they need at the outset, the Illumina team is good at co-creating that solution and making informative recommendations.”   Rebecca Jackson Stoeckle Deputy Center Director, Center for Research on High Risk Behavior Health and Human Development Division, Education Development Center

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