Center for Medicare and Medicaid Services Quality Assurance & Performance Improvement for Nursing Home Surveyors

The Challenge: 

Abt Associates was engaged by the Center for Medicare and Medicaid Services to develop online learning to teach state surveyors, responsible for nursing homes in their state, about quality management and performance improvement principles, in anticipation of upcoming government regulatory changes. One of the challenges: The government QAPI standards were in flux. Abt engaged long-time development partner, Illumina Interactive, to help on the project.

The Solution: 

Together with Abt Associates, Illumina designed and developed two self-paced course, one on the Principles of Nursing Home Quality and the other on Reducing Adverse Events. A rapid, and highly iterative prototyping and development approach was used to put fully functional the learning materials in front of the client as early as possible. The 508 compliant courses utilized a number of specific interactive case scenarios that surveyors might encounter in nursing homes today. Illumina developed the graphic design for the user interface to CMS requirements, and produced the courses using stock characters and imagery. Illumina participated in a beta pilot with Abt and CMS state surveyors.

At the completion of the project Abt Associates nominated Illumina for the US Small Business Administration Subcontractor of the Year Award.