Haemonetics to Roll Out New Knowledge Center to its Customers
World-leading blood transfusion management software company Haemonetics wanted to enhance support for its customers, and turned to Illumina to help create a new online knowledge center. The center provides customers access to Haemonetics eLearning courses, and also a variety of other resources, including product guide wikis, FAQs and tips, customer discussion forums, and more. Illumina is currently working to implement an Azure Active Directory ID management system for the knowledge center, extending Haemonetics’ capabilities to manage its user access in a simple and integrated fashion. Haemonetics is beginning the launch for the center, and additional phases are already planned, to add more features to the site.