Technical Support Personnel Training

The Challenge:

SOLIDWORKS, a leading 3D CAD modeling solutions company, wanted a set of online offerings for the Technical Support Personnel among their Value Added Resellers (VARs). The courses were to increase the VARs knowledge of the company, its users and solutions, and resources and processes for Technical Support.

The Solution:

Illumina worked with SOLIDWORKS to produce a set of modules for VAR’s Technical Support employees. The modules were divided by topic, ranging from SOLIDWORKS product and solution set, to the company’s Technical Support processes and how to engage, to Communications Skills for Technical Support. Because of its worldwide presence and VAR base, SOLIDWORKS and Illumina localized the modules into a number of different languages.



What our clients say about us

“They are quick to understand and adapt as the specs have evolved over time. Being flexible and responsive is a huge benefit. Because a lot of clients don’t know what they need at the outset, the Illumina team is good at co-creating that solution and making informative recommendations.”


Rebecca Jackson Stoeckle
Deputy Center Director, Center for Research on High Risk Behavior Health and Human Development Division, Education Development Center