Boston Scientific’s Endoscopy Division wanted a fast-paced, video intro for its staff on the complaint reporting and handling requirements of the US Food and Drug Administration (FDA). Not only that, Boston Scientific looked to make this information available very quickly. Illumina produced a seven-minute whiteboard animation, folding in Boston Scientific’s specific complaint management forms and process, to meet the need. Illumina completed the entire project, including animation design, graphic production, audio incorporation, and review/revisions, in under three weeks. This is an example of effective micro-learning, in this case accomplished through micro-development.