Guest Blog: Why Customer Experience Training Matters

Today’s post is from Bruce Temkin, a long-time client at Illumina Interactive. His company, the Temkin Group, helps many of the world’s largest organizations improve their customer experience. Through their research of leading trends and best practices, they advise and train companies by driving change across organizations,…

Building eLearning: Behind the Scenes with Instructional Design

Last fall we began our backstage tour of Illumina’s process for creating eLearning. We’ve looked at Project Management, Graphic Design, Quality Assurance, and Development to learn what it takes to create a world-class look and feel for eLearning.  Our series wouldn’t be complete if we didn’t catch up with our…